Re-Online
We dread out customer “service” calls to our telephone/internet company. We can negotiate just fine through the phone trees by now. It’s just that this company has terrible, terrible customer service. And we have to pay for every minute we are on the phone. Nice, huh?
So far, Dan has been on the phone 5 minutes with them and has been transferred three times. “Do you speak English?” he asks every time a new person comes on the line. Yes, of course they do. Then he explains the problem again.
It sounds like there is some progress being made. No more transfers, either. The problem started yesterday, we (and others in the neighborhood) lost our phone and internet. And then they started digging and then it still wasn’t fixed when it was quitting time, so the workman told us that they had to go home (4 p.m. on a Friday!), but they hoped another workcrew would come. Thankfully, another crew did come, and our phone worked again, but our wireless was kaput.
…25 minutes later, the call has ending and our wireless works again. 10 cents a minute x 25 minutes x a terrible exchange rate = too much time and money for a problem that wasn’t our fault.
So far, Dan has been on the phone 5 minutes with them and has been transferred three times. “Do you speak English?” he asks every time a new person comes on the line. Yes, of course they do. Then he explains the problem again.
It sounds like there is some progress being made. No more transfers, either. The problem started yesterday, we (and others in the neighborhood) lost our phone and internet. And then they started digging and then it still wasn’t fixed when it was quitting time, so the workman told us that they had to go home (4 p.m. on a Friday!), but they hoped another workcrew would come. Thankfully, another crew did come, and our phone worked again, but our wireless was kaput.
…25 minutes later, the call has ending and our wireless works again. 10 cents a minute x 25 minutes x a terrible exchange rate = too much time and money for a problem that wasn’t our fault.
posted by Beth at 11:07 PM
2 Comments:
I've lost a great deal of respect for the Netherlands. You have to *pay* to call customer service? Even when it's the company's fault? Unbelievable. How, uhm, un-American. What's the rationale for this little scam?
Rationale - not sure any exists beyond making money, but pretty sure there is a reason behind the saying "Going Dutch".
It's terrible, it really is. There is no incentive to handle any problems quickly when the customer is paying the tab. And it's not just the telephone company - I know of only a handful of tollfree customer service numbers. I mean, when I lived in Rhenen, the number to call the childrens' doctor's office wasn't even free!
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